Customizable Options

We are here to help you! So please, take a look at the options we offer and pick and choose what your company needs. Or contact us and we will prepare a packet of options that will best suit your comapany’s goals or your particular professional field. You can choose a bundle as is, mix and match a request, or request more information for a particular goal.

Social Media

 Social media response
 Social media response and reports

Multilingual Options

 English
 Spanish
 Portuguese
 *Other languages available upon request

Help Desk

 Network administration and support
 Hardware and software troubleshooting
 Internet and broadband support
 Operating system support
 Database management
 Mobile device support
 Warranty support
 Voice, Web, chat and SMS
 Business Processes Outsourcing

Market Research

 Hardware information surveys
 Software and systems information surveys
 Contact information and demographics surveys
 Commercial real estate surveys
 Social media reports and analysis

Customer Administration

 Order processing
 Account maintenance
 Enrollment processing
 Plan switches
 Social media
 Comprehensive reports and analysis
 Business processes outsourcing

Administration

 Account maintenance
 Enrollment
 Pre screening
 HR processing
 Exit Interview
 Comprehensive company reports and analysis
 Business processes outsourcing
 Social media

Technical Support

 Hardware and software troubleshooting
 Hardware warranty support
 Installation/removal
 Operating system installation and functional support
 Parts replacement
 PC protection support
 Program compatibility
 Repair/contract services extension processing
 Security CD support
 Network administration
 Database management
 Internet and broadband support
 Mobile device support

Sales and Marketing

 Inbound/outbound sales
 Lead generation and qualification
 Appointment setting
 Product demonstrations
 Aftermarket
 Market intelligence
 Twitter/Facebook and LinkedIn
 Post sales support
As well as:
 Pre chat sales programs
  Customer acquisition programs
 Onboarding/welcome programs
 Customer retention programs
 Win-back and loyalty programs
 Inbound sales and outbound sales
 Cross-sell and up-sell sales