Focus in your Business, We Got Your Back

we are your back office partner


OneConeXion® offers unique personalized service, technical competency and qualified agents to make your business a success. We can manage your phone, e-mail, and database entry, to streamline your operation at a high level of quality and a fixed cost. Our award-winning Customer Care Practice revolves around continuously improving the experience of our clients.


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Small businesses of all shapes and sizes, need a strong backend. We are here to help! Our flexible packages seek to combine cost effective solutions with state of the art technology and services. We will help you find your best solution. Remember, you can always start small and see what works to always keep it lean!


iKTK Software, our in-house developed software, reflects the ability to analyze, meet and personalize our customers’ needs. iKTK provides monitoring, call and screen recording, scripting and reporting capabilities to assure efficiency and productivity of every call and every service representative. Carrier Grade Class-5 ACD Tandem PBX services are provided through Altigen Communications equipment and iKTK software.


We believe a strong back office is like a good foundation, if you have it running efficiently you can build anything atop it! Let us help you make that happen!

We are a well positioned Contact Center that provides services to major transnational companies in different industries such as: care manufacturing, motorcycle manufacturing, pharmaceutical, telecommunications, technology, retail, logistics, and insurance (among others).

With over 20 years in the telecommunications business, One Conexion was born as the International branch of our Mexican Company iVoice. One Conexion is based in Houston, Texas (USA) yet counts with the support and expanded services of the rest of the Awarded One Conexion Family Members: iVoice, iFone, iKTK, and Altigen.

Recognitions and Awards


Certified OneConexion
Contact Us / Tel: 1 844 906 8080