Meet the family

Meet The Family

System Implementation

Part of the iFone S.A. de C.V. group. Created in 2006 to tend specifically to the client’s needs, the company’s focus is to implement systems and services that fulfill the client’s needs, and counts with extensive experience in the automation of contact centers.

It is a Microsoft Gold Parter and has the exclusive distribution of Altigen Communications for Mexico, Latinamerica and Spain.

iVoice is part of TechBa, a business accelerator program that supports high level Mexican Enterprises in the introduction their technology and innovative services to the global market.

Telecomunications

Founded in 2002, with the aim to provide telecomunication solutions for contact centers. iFone S.A. de C.V. is Microsoft Gold Certified, and Cisco’s Registerd Developer Partner, as well as Avaya Registered DevConnect Partner.

Our partnerships consider the development of technological solutions for our Contact Centers, where every developer meets the strengths set by our platform iKTK.

iFone S.A. de C.V. was proud to be a forerunner in the Mexican market, for communication’s systems based on a server. In turn, this has provided our company with ample experience in PBX, server services and telecommunications solutions; from IP to email, SMS and Chats.

Software​

iKTK is our in-house, state of the art software that reflects our ability to meet and personalize our varied customer’s needs.

iKTK provides monitoring, call and screen recording, scripting and reporting capabilities to assure efficiency and productivity of every call and every service representative. Carrier Grade Class-5 ACD Tandem PBX services are provided through Altigen Communications equipment and iKTK software.

All of our companies use this software, and we can provide licensing opportunities to select companies.

and growing!

"We are open. Our team has taken the necessary measurements and precautions to ensure everyone is safe and our clients continue to receive our support. We have your back!"

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