ABOUT
With over 20 years of experience, One ConeXion has provided world-class call center solutions for clients in varied industries and companies of different sizes. Our custom high touch services have earned a reputation for the quality of the customer service our representatives provide every client.
From your first call to One ConeXion through the completion of every one of your projects, we partner with you to meet your organization’s goals. We are customer-focused – on you as our customer and on your customers.
Our Contact Center services include:
- Call Center Management
- Back Office Management (BPM & BPO)
- Customer Management
- Administrative Support
- Multilingual Call Center Service
We work closely with your team to develop and implement a customized program that provides the highest level of professionalism and customer service. Our staff is experienced and highly trained, and employs industry best practices for each project. We have the capabilities to manage any size project from short durations to ongoing programs. We can support your team if you need overflow capacity, or can manage the entire project from our facility. Our propriety software provides project management tools, reporting and tracking dashboards, and data management capabilities.
Nearshore, headquartered in Mexico City and specialize in serving U.S. customers, our team is multi-lingual and experienced with U.S. culture and business practices.
Recognitions and Awards
Certified
