How We Work
While we pride ourselves in our ability to customize our services to fit your needs, our experience in various industries allows us to offer you somo of the service we have in industry specific combinations. Take a look, and remember, we can always customize to best support and benefit your growth.
Compliant with the Health Insurance Portability and Accountability Act (HIPAA)
Customer Care: Our customer care staff understands how to present complex healthcare coverage options in an accessible manner.
Answering questions for employees selecting a healthcare plan or for customer with questions about existing coverage.
To reach doctors and patients and provide price reduction programs.
Providing informed answers to patient and provider questions about medications is a critical safety program and can support marketing programs.
Outsourcing call center operations and claims processing are a cost-effective solution to handle the your service calls from insurance companies and healthcare providers, patient information requests, and marketing program.
Our account managers will work with you to develop a robust training program for our agents to ensure that we represent your brand and build your base.
Our proprietary software has the tools to track and manage your program, including easy-to-understand dashboards and metrics.
In addition, we have stringent data privacy and protection protocols in place to secure your data.
Including in-person call center support and ticket management.
Including development and systems support from industry-experts.
Including customer service and order management for your distribution networks.
Including customer management and retention programs, telemarketing and customer acquisition programs.
Support, including billing inquiries and collections.
Our reservation agents provide world-class in-person customer service for customers making or changing reservation. They have the skills to handle customer complaints and issues — a benefit when customers are looking to change flights. We can handle incoming communications from phone calls, emails, online chat or submissions.
Our processing and customer care teams can manage your frequent flyer programs, from accounting for awarded and used rewards to contacting customer to provide in-person support.
We have the expertise to manage your revenue accounting processes and other back-end processes needed. We can connect with your internal systems to provide seamless, real-time data updates.
Our reservation agents provide world-class in-person customer service for customers making or changing reservations. We can handle incoming communications from phone calls, emails, online chat or submissions.
Our processing and customer care teams can manage your customer loyalty programs, from accounting for awarded and used rewards to contacting customers to provide in-person support.
We have the expertise to manage your revenue accounting processes and other back-end processes needed. We can connect with your internal system to provide seamless, real-time data update.
Our services include:
- Providing product information.
- Providing order status and answering inquiries.
- Handling complaints.
- Handling billing questions and issues.
- Credit card and payment processing.
We use proprietary software to track and manage your programs, utilizing easy-to-understand dashboards to report key metrics for your programs. You’ll have the information you need to measure the progress and sucess of the programs.
Our staff undergoes continuous training to ensure that they are knowledgeable about the lastest regulations, and have the skills and experience to understand and deal with the sensitivity surrounding insurance coverage.
- Telemarketing and appointment setting.
- Agent support.
- Provider network support.
- Claims processing.
- Handling billing questions and issues.
- Dispute handling.
- HR processing.
Whether you are licensing your software, or have multiple users on your platform, our technology and services can be customize to fit your exact needs. Focus on your growth and we will make sure your back end is running smoothly.