Services

We belive technology is a great ally in our executions, yet when it comes to people we like having that human touch available for human interactions. Our award-winning software aside, it is really our teams that taje the cake!

How We Work

Industry Specific

While we pride ourselves in our ability to customize our services to fit your needs, our experience in various industries allows us to offer you somo of the service we have in industry specific combinations. Take a look, and remember, we can always customize to best support and benefit your growth.

Automotive

Including as ordering parts and conducting client or sales  surveys.

Including prospect and lead management, post-sale processing, and extended warranties.

Including sales and support.

Healtcare

Compliant with the Health Insurance Portability and Accountability Act (HIPAA)

Customer Care: Our customer care staff understands how to present complex healthcare coverage options in an accessible manner.

Answering questions for employees selecting a healthcare plan or for customer with questions about existing coverage.

Pharmaceutical

To reach doctors and patients and provide price reduction programs.

Providing informed answers to patient and provider questions about medications is a critical safety program and can support marketing programs.

Outsourcing call center operations and claims processing are a cost-effective solution to handle the your service calls from insurance companies and healthcare providers, patient information requests, and marketing program.

Banking &
Finance

Our account managers will work with you to develop a robust training program for our agents to ensure that we represent your brand and build your base.

Our proprietary software has the tools to track and manage your program, including easy-to-understand dashboards and metrics.

In addition, we have stringent data privacy and protection protocols in place to secure your data.

Manufacturing

Including in-person call center support and ticket management.

Including development and systems support from industry-experts.

Including customer service and order management for your distribution networks.

Including customer management and retention programs, telemarketing and customer acquisition programs.

Help with benefits management, and in-person call center support.

Support, including billing inquiries and collections.

Airlines

Our reservation agents provide world-class in-person customer service for customers making or changing reservation. They have the skills to handle customer complaints and issues — a benefit when customers are looking to change flights. We can handle incoming communications from phone calls, emails, online chat or submissions.

Our processing and customer care teams can manage your frequent flyer programs, from accounting for awarded and used rewards to contacting customer to provide in-person support.

We have the expertise to manage your revenue accounting processes and other back-end processes needed. We can connect with your internal systems to provide seamless, real-time data updates.

Help with benefits management, and in-person call center support.

Hotel &
Restaurants

Our reservation agents provide world-class in-person customer service for customers making or changing reservations. We can handle incoming communications from phone calls, emails, online chat or submissions.

Our processing and customer care teams can manage your customer loyalty programs, from accounting for awarded and used rewards to contacting customers to provide in-person support.

We have the expertise to manage your revenue accounting processes and other back-end processes needed. We can connect with your internal system to provide seamless, real-time data update.

Help with benefits management, and in-person call center support.

Retail

Our services include:

  • Order-taking.
  • Providing product information.
  • Providing order status and answering inquiries.
  • Handling complaints.
  • Handling billing questions and issues.
  • Credit card and payment processing.

We use proprietary software to track and manage your programs, utilizing easy-to-understand dashboards to report key metrics for your programs. You’ll have the information you need to measure the progress and sucess of the programs.

Insurance

Our staff undergoes continuous training to ensure that they are knowledgeable about the lastest regulations, and have the skills and experience to understand and deal with the sensitivity surrounding insurance coverage.

We offer:

  • Telemarketing and appointment setting.
  • Agent support.
  • Provider network support.
  • Claims processing.
  • Handling billing questions and issues.
  • Billing.
  • Dispute handling.
  • Colletions
  • HR processing.

Technology

Whether you are licensing your software, or have multiple users on your platform, our technology and services can be customize to fit your exact needs. Focus on your growth and  we will make sure your back end is running smoothly.

And more. . .

Technology

  • Non-blocking with critical redundancy.
  • Remote live call couching, monitoring and barge-in.
  • Skills based routing with inbound/outbound bleding.
  • Predictive high capacity dialer with answer detection.
  • Outbound managed recorded message delivery.
  • Non-blocking inbound/outbound IVR.
  • Per-call/program caller ID morphing.
  • Designed to personalize customer specific needs.
  • Monitoring, screen recording, scripting and reporting.
  • Customer CRM integration.

CTI Computer Telephone Integration

Assures customer satisfaction by providing personalized customer information to the service representative’s desktop.

IVR Interactive Voice Response

Provides pre-recorded prompts and menus to present information, options to callers and touch-tone telephone keypad entry to gather responses

Program Monitoring

OneConeXion® has developed a comprehensive dashboard that lets you monitor “live” the results of your program.

CRM Technology

OneConeXion®'s solution offers case-by-case control where we gather and use historical information to assist an agent to look-ahead on each call. Our solution reduces bottlenecks, improves first call resolution and can be configured to automatically escalate and alert with e-mail, SMS and live call notifications.

Comprehensive Reporting

Our reporting system is designed around your business needs. We give you the tools to monitor our performance and the performance of your program. Along with the most recent technology advances on equipment, infrastructure, connectivity, applications and technical disaster recovery.

Contact Center Technology

Our Automatic Call Center application manages all voice, e-mail and Web-chat so we can intelligently route customers in real time to the best agent for their needs. Our predictive dialing application offers both live and automated voice detection in order to decrease agent idle time and provide a better level of service to your program.

Why Choose Us?

All immediately offered in both fluent English and Spanish.

"We are open. Our team has taken the necessary measurements and precautions to ensure everyone is safe and our clients continue to receive our support. We have your back!"

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